Frequently Asked Questions

Welcome to the Filldora FAQ page. Here we have compiled the most common questions and answers regarding shopping, orders, payment, shipping, returns, and after-sales services to help you shop with ease. If you cannot find the answer you need, feel free to contact our customer support team for assistance.

Filldora is officially operated by Kunming Yinglingyao Trading Co., Ltd.

Registered Company Address: No. 94-1-PL, Xinxing Road, Donghua Subdistrict, Panlong District, Kunming, Yunnan Province

Customer Support:
Email: [email protected]
Phone: +86 13148304894

General Questions

1. What is Filldora?

Filldora is an online brand specializing in apparel. Products available on filldora.com are supplied and managed by Kunming Yinglingyao Trading Co., Ltd. We are committed to providing customers with quality products and reliable shopping services.

2. Is filldora.com an official and secure website?

Yes. filldora.com is the official website of Filldora. We use SSL encryption and secure third-party payment processing to help protect personal and payment information submitted through our website. We also handle customer information in accordance with our Privacy Policy and applicable requirements.

Order & Payment Questions

3. What payment methods do you accept?

We accept major online payment methods, including Visa, Mastercard, American Express, Discover, and other supported credit or debit cards. Available payment methods may vary depending on your country or region and will be displayed during checkout.

4. Why has my payment failed or remained pending?

A payment may fail or remain pending due to card restrictions, bank authorization requirements, insufficient funds, network issues, security checks, or restrictions on international transactions.

If your payment is unsuccessful, please check your payment details, contact your card issuer, or try another available payment method.

5. Can I modify or cancel my order after payment?

You may request an order cancellation or modification within 24 hours of placing your order. We will make reasonable efforts to accommodate your request.

However, once an order has entered processing or has already been shipped, we may no longer be able to modify or cancel it. Please review your order details and shipping address carefully before completing your purchase.

Shipping & Delivery Questions

6. Which regions do you ship to?

Filldora provides international shipping to customers in multiple countries and regions worldwide.

Shipping availability depends on the destination country or region, local carrier coverage, customs requirements, and other logistical conditions. Available shipping destinations will be displayed during checkout after you enter your delivery address.

Certain remote areas, restricted regions, military addresses, or destinations that cannot be served by our logistics partners may not be eligible for delivery.

If your destination is unavailable during checkout, please contact our customer support team for assistance.

7. How long will my order take to arrive?

International delivery times vary depending on the destination, selected shipping method, customs clearance, local postal services, and other logistical factors.

Estimated delivery times are generally:

• United States: approximately 3–10 business days
• Canada: approximately 5–12 business days
• Europe: approximately 5–15 business days
• Australia & New Zealand: approximately 5–15 business days
• Other supported international destinations: approximately 7–20 business days

These delivery estimates do not include order processing time, weekends, public holidays, customs inspections, or unexpected carrier delays.

The shipping options and estimated delivery information available for your destination will be displayed at checkout whenever applicable.

8. How can I track my package?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, where available, a tracking link.

Tracking information may take some time to update after the carrier receives your package. International orders may also be transferred between different carriers during transit.

Return & Refund Questions

9. What is your return policy?

We offer a 30-day return period beginning on the date your order is delivered.

To be eligible for a return, products must be unused, unworn, unwashed, undamaged, and returned with their original packaging, tags, and accessories where applicable.

Certain final-sale, clearance, personalized, or otherwise non-returnable products may not qualify for return when clearly identified before purchase.

10. Who is responsible for return shipping costs?

If a return is requested for personal reasons, such as ordering the wrong size, changing your mind, or no longer wanting the product, the customer is generally responsible for the return shipping costs.

If the return results from a defective, damaged, or incorrect item supplied by Filldora, we will provide an appropriate solution and cover reasonable return shipping costs where a return is required.

For international returns, please contact our customer support team before sending any products back so that we can provide the appropriate return instructions.

11. How long does a refund take?

After we receive and inspect an eligible returned item, approved refunds are generally initiated within 3–7 business days.

Once issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. International payment processing times may vary.

Product & After-Sales Questions

12. What should I do if I receive a damaged, defective, or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery.

Please provide your order number and clear photos or videos showing the issue. After reviewing the information, we may offer an appropriate solution, such as a replacement, partial refund, or full refund depending on the circumstances.

13. Do you provide product and after-sales support?

Yes. Filldora provides customer support for products purchased through filldora.com.

If you have questions regarding product information, order issues, returns, refunds, or other after-sales matters, please contact our customer service team.

International Orders

International customers are responsible for providing accurate and complete delivery information.

Depending on the destination country or region, an international shipment may be subject to customs inspections, import duties, taxes, VAT, brokerage fees, or other charges imposed by local authorities.

Unless otherwise stated during checkout, such charges are not included in the product or shipping price and may be the responsibility of the recipient. Customs policies and charges vary by destination, so customers should consult their local customs authority when necessary.

Customs clearance procedures may also affect estimated delivery times.

Contact Support

If you have any questions, suggestions, or concerns regarding orders, products, payments, shipping, returns, or other services, please contact our customer service team:

Email: [email protected]

Phone: +86 13148304894

Website: filldora.com