Return policy

This Return & Exchange Policy applies to all clothing and fashion purchases placed through the official Filldora website, filldora.com. It explains the eligibility requirements, return procedures, exchange conditions, return shipping responsibilities, and refund rules applicable to apparel purchased from our website.

By completing a purchase on filldora.com, you acknowledge and agree to the terms stated in this Return & Exchange Policy.

The Filldora brand and filldora.com are operated and managed by Kunming Yinglingyao Trading Co., Ltd. All customer service, return reviews, exchange requests, refund processing, and after-sales matters are handled by the company.

Registered Company Address:
No. 94-1-PL, Xinxing Road, Donghua Subdistrict, Panlong District, Kunming, Yunnan Province

Support Contact:
Email: [email protected]
Phone: +86 13148304894

1. Return & Exchange Eligibility

Filldora offers a 30-day return window for eligible clothing and fashion items, beginning on the date of successful delivery.

To qualify for a return or exchange, the following requirements must be met:

• The garment must be unworn, unwashed, unaltered, clean, and undamaged, except for reasonable fitting or trying on.
• Clothing must not show signs of extended wear, stains, makeup, perfume, deodorant, washing, tailoring, alterations, or other customer-caused damage.
• Original tags, labels, garment packaging, and included fashion accessories must remain complete and intact where applicable.
• The apparel item must remain in a condition suitable for inspection and resale.
• The return or exchange request must be submitted within 30 calendar days after delivery.
• Valid order information must be provided when submitting the request.

Filldora reserves the right to decline a return or exchange if the garment has been excessively worn, washed, altered, stained, damaged, or returned without required tags or outside the applicable return period.

2. Non-Returnable Clothing

The following clothing items or situations may not qualify for return, exchange, or refund:

• Garments that have been worn beyond reasonable fitting.
• Clothing that has been washed, dry-cleaned, altered, tailored, repaired, or otherwise modified after delivery.
• Apparel showing stains, makeup marks, deodorant marks, perfume, odors, pet hair, or excessive signs of wear.
• Garments damaged due to improper washing, drying, ironing, storage, or failure to follow the applicable care instructions.
• Clothing clearly marked as “Final Sale” or otherwise identified as non-returnable before purchase.
• Personalized, customized, made-to-order, or specially altered garments where applicable.
• Returned apparel without required order information, original tags, labels, packaging, or included fashion accessories where applicable.
• Damage caused after delivery due to improper handling, storage, care, or circumstances unrelated to the original condition of the garment.

3. Return & Exchange Procedure

Please follow the process below when requesting a clothing return or exchange.

Step 1: Contact Customer Support

Submit your request within 30 days after receiving your apparel order.

Please provide:

• Order number
• Name of the clothing item
• Selected size and color
• Reason for the return or exchange
• Photos where a quality concern is involved

Step 2: Await Return Instructions

Our customer service team will review your request and provide the applicable return instructions, including the return address and any relevant shipping requirements.

Step 3: Prepare the Garment

Carefully fold and package the clothing item.

Please include all applicable:

• Original garment tags
• Labels
• Packaging
• Included fashion accessories

The garment should be protected during return transportation to prevent additional damage.

Step 4: Ship the Return

Send the clothing package according to the instructions provided by our customer service team.

We recommend keeping your shipping receipt and tracking information until your return or exchange has been completed.

Step 5: Garment Inspection

After receiving the returned clothing, our team will inspect the condition of the garment.

If the apparel meets the applicable return requirements, we will process the approved refund or exchange.

4. Return Shipping Costs

Customer-Initiated Returns

If you request a return for personal reasons, including:

• Change of mind
• Incorrect size selection
• Color preference
• Fit preference
• Style preference
• No longer wanting the garment

you will generally be responsible for the return shipping cost.

The original shipping fee paid during checkout is generally non-refundable unless otherwise required by applicable law.

Filldora-Responsible Returns

If you receive:

• A damaged garment
• A defective clothing item
• The wrong clothing style
• The wrong size compared with your confirmed order
• The wrong color compared with your confirmed order
• Another verified apparel fulfillment error

please contact our customer service team.

After verification, Filldora may cover reasonable return shipping costs and provide an appropriate replacement, exchange, or refund depending on the circumstances.

5. Refund Processing

After your returned garment has been received, inspected, and approved, Filldora will generally initiate the applicable refund within 3–7 business days.

Approved refunds will be returned to the original payment method used for the purchase.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Filldora cannot control delays caused by third-party payment institutions.

Shipping costs, customs duties, taxes, VAT, and other applicable charges may be treated separately depending on the circumstances and applicable regulations.

6. Damaged, Defective, or Incorrect Garments

If you receive apparel that is damaged, defective, or materially different from your confirmed order, please contact our customer service team within 48 hours after delivery.

Please provide:

• Your order number
• Name of the affected garment
• Size and color ordered
• Description of the issue
• Clear photographs of the clothing
• Close-up photographs of the affected area
• Photographs of the package where shipping damage is involved

Examples of clothing-related quality issues may include:

• Significant fabric damage
• Torn seams
• Serious stitching defects
• Broken zippers
• Damaged buttons or fasteners
• Incorrect garment received
• Incorrect size received
• Incorrect color received
• Material defects affecting normal wear

After reviewing the information provided, we may offer an appropriate resolution, including a replacement, exchange, partial refund, or full refund depending on the circumstances.

7. Size, Fit, Color & Appearance

Customers are encouraged to carefully review the available:

• Product descriptions
• Clothing measurements
• Size information
• Fit information
• Fabric composition
• Color options
• Garment details
• Care instructions

before completing a purchase.

Minor color differences may occur due to photography, lighting conditions, screen settings, or display variations.

The fit of a garment may also vary depending on individual body proportions, styling preferences, fabric characteristics, and garment construction.

If an eligible clothing item is returned due to personal size, fit, color, or style preference, it will generally be treated as a customer-initiated return unless the garment received is materially different from the confirmed order.

8. Clothing Exchanges

Where exchange service is available, eligible apparel may be exchanged for another available:

• Size
• Color
• Eligible clothing variation

Exchange availability depends on current garment inventory.

If the requested replacement size or color is unavailable, we may offer another available option or process an eligible refund according to this policy.

Please contact customer service before returning any clothing item for exchange.

9. International Clothing Returns

For international apparel orders, customers should contact our customer service team before returning any garment.

International customers may be responsible for return shipping costs where the return is based on:

• Personal preference
• Incorrect size selection
• Fit preference
• Color preference
• Style preference
• Change of mind

International clothing returns may also be subject to customs procedures or local regulations.

Customs duties, import taxes, VAT, brokerage charges, and other fees associated with international purchases or returns may be governed by the destination country's or region's applicable requirements.

Please follow the return instructions provided by our customer service team before sending an international clothing return.

10. Garment Care Responsibility

Customers should follow the care instructions provided on the garment label or product page.

Care instructions may include guidance regarding:

• Washing temperature
• Hand washing
• Machine washing
• Dry cleaning
• Drying
• Ironing
• Bleaching
• Storage

Damage resulting from improper garment care may not qualify as a product defect.

Examples may include shrinkage, color transfer, fabric damage, deformation, or other changes caused by care methods inconsistent with the stated garment instructions.

11. Policy Updates

Kunming Yinglingyao Trading Co., Ltd. reserves the right to update or revise this Return & Exchange Policy when necessary.

Any updated version will be published on filldora.com and will apply according to its stated effective date and applicable law.

Customers are encouraged to review the current policy before placing a new clothing order.

12. Contact Information

For questions regarding clothing returns, exchanges, refund status, garment quality concerns, size issues, or other apparel after-sales matters, please contact our customer service team:

Email: [email protected]

Phone: +86 13148304894

Return Address

Return Address: No. 4, Xinglong 11th Road, Guanglong Industrial Zone, Chencun Town, Shunde District, Foshan City, Guangdong Province

Important: Please contact our customer service team before sending any garment back.

Returns sent without prior instructions may experience processing delays.

Company Information

Brand: Filldora

Website: filldora.com

Company Name:
Kunming Yinglingyao Trading Co., Ltd.

Registered Company Address:
No. 94-1-PL, Xinxing Road, Donghua Subdistrict, Panlong District, Kunming, Yunnan Province

Customer Service Email: [email protected]

Phone: +86 13148304894

Filldora is operated by Kunming Yinglingyao Trading Co., Ltd.