Terms of service
Welcome to Filldora. These Terms of Service ("Terms") govern your access to and use of the Filldora website, including all information, content, features, products, and services made available through the website.
By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms. Please read them carefully before using the website.
1. Online Store Terms
By using this website, you represent that you are at least the age of majority in your jurisdiction or that you have obtained any consent required by applicable law.
You may not use our website, products, or services for any unlawful or unauthorized purpose. You must not transmit viruses, malicious code, or other material intended to interfere with the operation or security of the website.
We reserve the right to refuse service where permitted by applicable law.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, specifications, sizes, prices, and other information displayed on Filldora are accurate.
However, colors and product appearance may vary depending on your device, screen settings, lighting, and other factors.
Measurements may also be subject to reasonable manufacturing or manual measurement variations.
If we discover a material error in product information relating to an order, we may contact you before fulfillment to provide appropriate options.
3. Prices and Payments
All prices are displayed in the currency indicated on the website or during checkout.
Prices may change from time to time without prior notice. A price change will not normally affect an order that has already been accepted and paid for, except where correction is permitted or required by applicable law.
You agree to provide current, complete, and accurate billing and payment information.
Payment must be successfully authorized before an order can be processed.
Taxes, duties, customs charges, and other applicable fees will be displayed at checkout where required or otherwise handled according to applicable law and the relevant shipping terms.
4. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right, where reasonably necessary and permitted by law, to refuse or cancel an order due to circumstances including:
- Product unavailability;
- Incorrect pricing or product information;
- Payment authorization failure;
- Suspected fraud or unauthorized transactions;
- Shipping restrictions; or
- Other circumstances that prevent us from reasonably fulfilling the order.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
5. Order Changes and Cancellations
If you need to change or cancel an order, please contact Filldora customer service as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has been shipped, modification or cancellation may no longer be possible.
This section does not limit any cancellation or withdrawal rights that cannot legally be excluded under applicable consumer protection law.
6. Shipping and Delivery
Orders are shipped to eligible destinations shown during checkout.
Processing times, estimated transit times, shipping charges, delivery procedures, returned packages, address problems, unsuccessful delivery attempts, and other shipping matters are governed by our Shipping Policy.
Delivery dates and transit times are estimates unless expressly stated otherwise or required by applicable law.
Delays may occasionally occur because of carrier operations, customs procedures, severe weather, holidays, incorrect address information, or other circumstances outside our reasonable control.
Please review our Shipping Policy before placing an order.
7. Returns and Refunds
Returns, refunds, damaged items, incorrect items, missing items, and related requests are governed by our Return Policy.
To qualify for a return or refund, customers must satisfy the applicable eligibility requirements and follow the procedures described in that policy.
For an approved refund involving an eligible product, the refund will cover the purchase price actually paid for the eligible item, subject to any lawful deductions or exclusions expressly described in our Return Policy.
If an order arrives with an item missing and the claim is verified and approved, Filldora may, depending on the circumstances and product availability, either resend the missing item at no additional product or shipping charge or refund the purchase price paid for the missing item.
Nothing in these Terms limits any mandatory return, refund, cancellation, warranty, or other consumer rights provided by applicable law.
8. Promotions and Discounts
From time to time, Filldora may offer promotional prices, discount codes, special offers, or other promotions.
Promotions may be subject to separate eligibility requirements, expiration dates, product restrictions, minimum purchase requirements, or other disclosed conditions.
Unless otherwise stated, promotional offers cannot be combined.
We reserve the right to correct or cancel a promotion affected by an obvious technical, pricing, or publication error, subject to applicable law.
9. Accuracy of Information
Information provided on this website is intended for general informational and shopping purposes.
We may correct typographical errors, inaccuracies, or omissions and update information where reasonably necessary.
If a correction materially affects an order you have already placed, we will handle the matter in accordance with applicable law.
10. Intellectual Property
Unless otherwise stated, the Filldora name, website design, original text, graphics, logos, photographs, and other original website content are owned by or lawfully used by Filldora and are protected by applicable intellectual property laws.
You may access the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, publish, sell, exploit, or commercially use protected website content without authorization from the applicable rights holder, except where permitted by law.
Third-party trademarks, names, and other intellectual property remain the property of their respective owners.
11. User Content
If you submit reviews, photographs, comments, feedback, suggestions, or other content to Filldora, you represent that you have the right to provide that material and that it does not unlawfully infringe the rights of another person.
You must not submit unlawful, defamatory, fraudulent, abusive, malicious, or infringing material.
Where permitted by law, you grant Filldora a non-exclusive license to use content voluntarily submitted for publication for purposes reasonably related to operating, improving, and promoting our services.
12. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, shipping carriers, applications, or other services.
Third-party services operate under their own terms and privacy practices. Filldora is not responsible for third-party content or services except to the extent responsibility cannot legally be excluded.
You should review the applicable third-party terms before using those services.
13. Prohibited Uses
You may not use the website:
- For unlawful or fraudulent activities;
- To violate applicable laws or regulations;
- To infringe intellectual property or other legal rights;
- To transmit malicious software or harmful code;
- To collect personal information unlawfully;
- To interfere with website security or functionality;
- To impersonate another person;
- To submit false or misleading information; or
- To attempt unauthorized access to systems, accounts, or data.
We may restrict access where reasonably necessary to protect the website, our customers, or our legal rights.
14. Disclaimer
We endeavor to provide reliable website functionality and accurate information. However, except for warranties, guarantees, or rights that cannot lawfully be excluded, the website and its content are provided on an "as available" basis.
Nothing in these Terms excludes any statutory warranty, guarantee, or consumer right that applies to your purchase and cannot legally be waived.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Filldora will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of the website where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.
Your statutory rights remain unaffected.
16. Privacy
Our collection and use of personal information are governed by our Privacy Policy.
Please review the Privacy Policy for information about the categories of information we collect, how information may be used or disclosed, and the choices or rights that may be available to you.
17. Governing Law
These Terms and transactions conducted through Filldora will be governed by the laws applicable to the relevant transaction and parties, without giving effect to conflict-of-law principles that would improperly require the application of another jurisdiction's laws.
Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer protection rights available under the laws applicable to a customer's place of residence where those rights cannot lawfully be waived by contract.
18. Informal Dispute Resolution
If a dispute, claim, or controversy arises from or relates to these Terms, the website, an order, payment, delivery, return, refund, or another transaction with Filldora, please contact us first.
You and Filldora agree to make reasonable good-faith efforts to resolve the matter informally before commencing formal proceedings.
If the dispute cannot be resolved informally within a reasonable period, either party may pursue the remedies available under applicable law.
19. Jurisdiction, Court, and Venue
Any lawsuit, proceeding, or other claim that cannot be resolved informally may be submitted to a court or other competent authority having lawful jurisdiction over the parties and the dispute.
The appropriate venue will be determined according to applicable jurisdictional and procedural laws.
These Terms do not require consumers to bring claims exclusively before a particular U.S. state or county where that location does not have a legally sufficient connection to the consumer, transaction, or dispute.
Nothing in this section prevents a consumer from bringing an eligible claim before a court or competent authority available under mandatory consumer protection laws applicable to that consumer.
20. Arbitration
Where permitted by applicable law, Filldora and the customer may mutually agree to resolve a dispute through arbitration rather than court proceedings.
Any arbitration must be conducted according to arbitration procedures validly agreed upon by the parties and permitted under applicable law.
Unless a valid separate agreement or applicable law provides otherwise, arbitration is not mandatory merely because a customer accesses this website or purchases a product from Filldora.
Nothing in this section requires a consumer to arbitrate a claim where applicable law prohibits mandatory arbitration or provides a non-waivable right to bring the matter before a court or other competent authority.
21. Consumer Protection Rights
Nothing in these Terms limits, excludes, or waives statutory consumer rights or remedies that cannot legally be limited, excluded, or waived.
If a provision of these Terms conflicts with mandatory consumer protection law applicable to a customer or transaction, the mandatory legal requirement will control to the extent of that conflict.
22. Severability
If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or applicable legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will apply prospectively unless applicable law permits or requires otherwise.
24. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, Payment Policy, and any other policies expressly incorporated by reference, constitute the applicable agreement between you and Filldora regarding your use of our website and purchases, subject to rights that cannot legally be excluded.
25. Contact Information
If you have any questions, disputes, or consultations regarding these Terms of Service, please contact our official customer support team:
Email: [email protected]
Phone: +86 13148304894