Shipping policy
Thank you for shopping with Filldora. This Shipping Policy explains our order processing times, shipping estimates, delivery procedures, and how we handle delayed, lost, damaged, or returned packages.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
Processing times may occasionally be extended due to high order volume, product availability, holidays, payment verification, or other circumstances beyond our reasonable control.
Once an order has been processed or transferred to the shipping carrier, changes or cancellations may no longer be possible.
Shipping Time
Our standard estimated shipping time is:
3–20 business days
Shipping time begins after the order has completed processing and has been handed over to the shipping carrier.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, and other circumstances outside our reasonable control.
Total Estimated Delivery Time
Total estimated delivery time is 4–23 business days, including 1–3 business days of processing and 3–20 business days of shipping.
Delivery estimates are provided in good faith but are not guaranteed delivery dates unless expressly stated otherwise at checkout.
Shipping Destinations
We ship to eligible destinations displayed during checkout.
Available shipping methods, delivery estimates, and shipping charges may vary depending on the destination, order value, product, and other applicable factors.
If we are unable to ship an order to the address provided, we will contact the customer using the contact information associated with the order.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the purchase.
Customers will have an opportunity to review the applicable shipping costs before submitting payment.
We will not add undisclosed shipping charges after an order has been placed.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation containing the applicable tracking details.
Please allow reasonable time for the carrier's tracking system to update after shipment.
In some cases, tracking information may not update immediately even though the package is already in transit.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Failed Delivery and Returned Packages
A package may be returned to us or our designated return facility for reasons including:
- An incorrect or incomplete delivery address;
- An unclaimed package;
- The recipient being unavailable after applicable delivery attempts;
- Refusal of delivery;
- Failure to complete required delivery or customs procedures;
- Carrier-related delivery issues; or
- Other circumstances that prevent successful delivery.
If a package is returned to us, we will review the circumstances and contact the customer where appropriate.
For an eligible returned package, the customer may be offered either:
- Reshipment: The order may be sent again to a confirmed delivery address; or
- Refund: An eligible refund may be issued in accordance with our Return Policy.
If the package was returned because of an error attributable to Filldora or the shipping carrier, an approved reshipment will not result in an additional shipping charge to the customer.
If the package was returned because of an incorrect address provided by the customer, refusal of delivery, failure to claim the package, or another circumstance attributable to the customer, additional shipping charges required for reshipment may be the customer's responsibility. Any applicable charge will be disclosed before the customer agrees to reshipment.
Refund eligibility for returned packages is subject to our Return Policy and applicable law.
Delayed Packages
Delivery delays can occasionally occur due to carrier congestion, severe weather, customs processing, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery period, please contact us so that we can review the tracking information and, where appropriate, assist with a carrier inquiry.
A temporary carrier delay does not necessarily mean that a package has been lost.
Lost Packages
If tracking information indicates that a package may have been lost in transit, please contact us.
We may ask for relevant order information and may investigate the shipment with the carrier.
If the package is confirmed as lost and the customer is eligible for a remedy, we may provide an appropriate replacement or refund, subject to the circumstances of the shipment, our applicable policies, and applicable law.
Damaged Packages
If an order arrives damaged, please contact us as soon as reasonably possible after delivery.
To help us evaluate the issue, we may request:
- Your order number;
- Photographs of the damaged item;
- Photographs of the shipping packaging and shipping label; and
- A brief description of the damage.
After reviewing the claim, we may provide an appropriate remedy, such as replacement or refund, where applicable.
Missing Items
If your delivered package is missing an item included in your order, please contact us with your order number and relevant details.
After verification, eligible missing-item claims may be resolved by:
- Sending the missing item at no additional charge; or
- Refunding the purchase price paid for the verified missing item.
Customs, Duties, and Taxes
Depending on the destination, an order may be subject to customs procedures, import duties, taxes, or other charges imposed by local authorities.
Where such charges apply and are not collected during checkout, responsibility for payment will be determined by applicable law and the terms disclosed during the purchase process.
Filldora does not control customs processing times or charges imposed independently by government authorities.
Delivery Confirmation
A package may be considered delivered when the carrier's tracking information confirms delivery to the shipping address provided with the order, subject to applicable consumer protection laws.
If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and any notices provided by the carrier before contacting us.
We will provide reasonable assistance in reviewing eligible delivery issues.
Policy Changes
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier arrangements, legal requirements, or business operations.
The version published on our website at the time of your purchase will apply to your order to the extent required by applicable law.
Contact Us
If you have questions about shipping, tracking, delivery, or an order, please contact us:
Email: [email protected]
Phone: +86 13148304894
Company Name:
Kunming Yinglingyao Trading Co., Ltd.
Registered Address:
No. 94-1-PL, Xinxing Road, Donghua Subdistrict, Panlong District, Kunming, Yunnan Province
Filldora is operated by Kunming Yinglingyao Trading Co., Ltd.
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.